Retail Order Processing
Charges from Great Bay Pottery will appear on your credit card statement. When placing an order on our website, your credit card will be charged at the point of sale. Many pieces are handmade after your order is processed. Please allow 3-4 weeks from the time you place your order to its arrival at your doorstep.
At Great Bay Pottery, we keep our shelves pretty well stocked. In the event that all or part of your order is not in stock, or you have ordered personalized pottery, we will begin making your order as soon as it is received. Great Bay Pottery is carefully hand-thrown and hand glazed. It goes through two firings before it is decorated and fired a third time. This process takes 3-4 weeks from start to finish. Your patience is very much appreciated.
We use UPS, FedEx and USPS to ship your pottery order anywhere in the world. Choose your preference at checkout.
All pieces are handmade, and variations in size and color and glaze application are to be expected. If, within 7 days, you are dissatisfied for any reason, you may return your purchase for a refund or exchange of the full merchandise value. We cannot accept returns on personalized, items, including pottery with custom lettering and or decorating, unless they arrived broken or defective.
If you'd like to exchange or return a non-personalized item, the customer is responsible for sending it back unbroken. We'll then credit or refund in full.
If you have received the wrong item, a FedEx call tag will be issued to pick up the wrong item and the correct one will be sent as soon as possible.
If your order has arrived damaged, Contact us within 7 days of receipt and we will send you a replacement.
Where to send?
Great Bay Pottery
1 Washington Street
Dover, NH 03820
Our work is constantly evolving. Over the years we update, change or retire decorations shapes and styles. Our processes and techniques evolve as well, and it is unlikely we'll be able to duplicate retired items. However, we could get it close if you're not a stickler.