You may return most new, items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All pieces are handmade, and variations in size, glaze application and color are to be expected. If, within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund or exchange of the full merchandise value. We cannot accept returns on personalized, items, including pottery with custom lettering and or decorating.
If you'd like to exchange an item, the customer is responsible for sending it back unbroken. Be sure to include a letter specifically explaining your concern and indicate whether you'd like us to issue you a replacement or credit.
If you have received the wrong item, a FedEx call tag will be issued to pick up the wrong item and the correct one will be sent as soon as possible.
If your order has arrived damaged, Contact us within 7 days of receipt and we will send you a replacement.
Where to send?
Artisans Reserve/Great Bay Pottery
55 Barnstead Road
Pittsfield, NH 03263
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.